In reviewing our Service Plans and
Terms of Service, you should understand
that hiring a Virtual Assistant is a decision to begin an ongoing business
relationship so that the results will benefit both of us.
You have the VISION for your business success. We have the
SUPPORT to help
you get there.
We are successful because we develop and nourish long-term partnerships with
our clients to provide professional services. However, we are also flexible
enough to offer our services on a per-project basis.
This ongoing work relationship is key because, by working together regularly,
we will not only be able to understand and conform to your vision, but also find
ways in which to improve your operations based on our knowledge of your company.
YOU will benefit because the tasks are being done to your specifications, and we
will benefit because the workload is expected and adjusted according to your
needs.
It’s a WIN-WIN! Call today and let us schedule a complimentary confidential
consultation to determine how we can best meet your needs.
Our Service Plan Options
Our rates are based on our knowledge, experience, and the value we bring to
you. We offer three SERVICE PLANS to our clients, based on their individual
needs.
Hourly
Project
Retainer
Our Retainer Plans reward our clients with a DISCOUNTED rate for on-going
participation. By reserving a certain number of hours per month, we can also
guarantee dedicated service time exclusively for your business. Fees for
Retainer Plans are billed at the beginning of the month and require a signed
contract. We also offer an automatic payment plan as a convenience to our
clients.
If any additional hours are required, they will be billed at the end of the
month. We will be glad to design a package for your unique requirements. Contact
us today for your free consultation!
Service Plan
Option
Rate
Description /
Advantages
STANDARD HOURLY PLAN
This is a set hourly rate that is invoiced on a monthly basis for
work completed the previous month
$50 / hour
AS-NEEDED assistance
Hourly PAY-AS-YOU-GO (pay only for hours as you need them)
No long-term commitment
This is the perfect solution for quick projects and web
maintenance.
Hourly services are billed in 15 minute increments, requiring a
1-hour minimum for all services.
Detailed time-sheets will be provided
PROJECT PLAN
A per-project job is based upon an estimate and is invoiced either
monthly or upon completion of the project. Estimates are provided.
determined by the complexity and scope
of work to be performed
Lump Sum Project Plans
Lump Sum Project Plan Quotes will include a set Price/Hour with a
maximum number of hours projected to complete your project.
Hourly Project Plans
Hourly Project Quotes will include a set Price/Hour for your
project, with no specific projection of hours to complete your
project.
RETAINER PLANS
This level
of commitment is intended to be long-term and collaborative, allowing us
to provide the highest level of support.
(see rates below)
Monthly Retainers are
customized to your specific needs.
Save money & receive priority scheduling
Purchase time blocks based on your needs.
Our minimum monthly retainer is 10 hours.
Retainer clients benefit from a dedicated amount of hours each
month The monthly retainer structure offers more than task-based
administrative support.
Support Plan A
$48 / hour
10-19 hours per month
services: 2-5 (approx) hours of administrative support per week
as needed
includes up to one hour of phone collaboration
unlimited e-mail access
monthly summary of accomplishments
Support Plan B
$45 / hour
20-39 hours per month
Services: 5-7½ (approx) hours of administrative support per week
as needed
includes up to one hour of phone collaboration
unlimited e-mail access
monthly summary of accomplishments
Support Plan C
$40 / hour
40+ hours per month
Services: 10 (approx) hours of administrative support per week
as needed
includes up to one hour of phone collaboration
unlimited e-mail access
monthly summary of accomplishments
BONUS (free): Activity & Time Analysis & Report
Please NOTE
Rates are subject to change
without notice. Please contact us for our most current pricing
information.
Terms of
Service
Terms of Service for RETAINER PLANS
Unused retainer hours are
not refundable.
Unused retainer hours do not roll over to future months.
Any additional hours per month will be billed separately.
Extra charges may be applied for work required on a RUSH basis.
Retainer Plans are payable in advance by 1st of month
Plans may be upgraded or downgraded at any time with 14-day
notice
Invoices are sent, via e-mail, fax or U.S. mail, whichever is
most convenient for our clients.
Before work begins on any project, a signed Service
Agreement/Contract is required for all plans.
Other Charges
Additional Expenses
Normal daily expenses for office supplies and equipment are our
responsibility. However, supplies and materials required
specifically for your project will be billed at actual cost. These
may include: authorized/required purchases, photocopying, postage &
shipping charges, specialty paper & materials, printing costs, local
courier, photos/graphics image, etc
These items will be invoiced at cost and charged separately
unless payment is required in advance for purchase/service.
We reserve the right to charge for any outside expenses from
your Service Plan balance.
Travel
Rates
For local errand/travel rates - The first 15 miles traveled are
included in the hourly fee.
Travel over 15 miles will be billed at the current government
mileage rate (2010 rate is 50 cents per mile)
Hourly rate is charged from the beginning of the task, upon
leaving the Fort Payne office.
Rush Fee:
A 20% surcharge may be added for after-hours and weekend requests, and
rush jobs (work that requires less than 24-hour turnaround time).
Forms of Payment & Payment Terms
Payments may be made by
business or personal check, money order, or cashier’s check –
payable to THAT COMPUTER LADY.
Additionally, we can accept your credit card payments through
our online payment service PayPal (using a secure, authorized PayPal
account).
For your convenience, if using PayPal method, you will be able
to pay electronically directly from your invoice.
All payments are required prior to the performance of work.
Payment must clear before work begins or finished product is
delivered.
There will be a $30 fee for returned checks.
Invoices are payable upon receipt. A late fee of 15% will be
charged for any unpaid bill 14 days past the date of invoice.
Other Terms (regarding pricing & payment)
A one-hour minimum required
for all service plans / projects
All pricing will be agreed upon in advance unless
otherwise stated, and a Service Agreement will be signed.
Large, one- to two-hour, and rush projects may be
billed at slightly higher rates. These projects are always welcome
but could require some clever scheduling in order to accommodate
you.
After our initial consultation, should we agree
that our partnership may be a good fit, Service Plan Options,
including pricing, will be e-mailed to you for your review.
FAQs about our RATES and TERMS
What if I need more hours than my plan calls for?
Up to my level of availability, we will offer additional hours at the
same rate.
Why would anyone want to retain more than the
minimum number of hours?
To ensure our availability. If you only retain 10 hours, that's how
much time we reserve for you. If you consistently need more hours per month,
we'll adjust your retainer agreement, and we'll adjust our time and
resources appropriately.
What if I retain 10 hours, but don't use them all?
Unused hours do not roll over. We want to work with clients who have
more than enough work for us. We perform numerous services and many types of
projects, achieving success in your business in the process. With growth and
great planning, there is always more work for next month. With our retainer
plans, your spot is reserved for you whether you use it or not.
Can I change the number of retainer hours each
month?
No, that would cause chaos with everyone's schedules. We'll set a
minimum (at 10 or above) and then work to find a balance that provides my
availability and meets your work level needs.
Why do you recommend Retainer Plans instead of just
hourly project work?
In order for us to make an impact on our client's business, we need to
work enough hours to make a difference in your success. Working fewer than
10 hours (fewer than 2 work days in a standard work week!) per month makes
it difficult to provide continuity or contribute significantly toward your
success.
