Project estimates are provided to the best of our ability following the
initial consultation.
The final fee will be based on the actual project costs. Should there be
a difference of greater than 20% between the estimated and actual costs, the
client will be consulted prior to completion.
Poor quality/illegible original documents could extend the time for
project completion.
While THAT COMPUTER LADY does everything to ensure accuracy of our work,
final proofreading, compliance, and approval is the responsibility of the
client upon acceptance of our work. TCL is not responsible for any errors or
omissions found thereafter.
All time spent working on a project, including time spent consulting via
phone or email, is considered billable time. Clients will reimburse THAT
COMPUTER LADY for any agreed-upon expenses incurred to complete client
projects.
Telephone calls will be returned between the hours of 8 am–5 pm. CST,
Mon-Fri. Any weekdays where TCL will be totally unavailable will be
communicated as far in advance as possible.
Although we prefer communication via email, phone consultations are
available Tue-Fri, by appointment.
Rush Fee: A 20% surcharge may be added for after-hours and weekend
requests, and rush jobs (work that requires less than 24-hour turnaround
time)
A one hour minimum is required for all service plans / projects
All pricing will be agreed upon in advance unless otherwise stated, and
a Service Agreement/Contract will be signed.
Large, one- to two-hour, and rush projects may be billed at slightly
higher rates. These projects are always welcome but could require some
clever scheduling in order to accommodate you.
After our initial consultation, Service Plan Options (or an estimate),
including pricing, will be e-mailed to you for your review.
Forms of Payment / Payment Terms
Payments may be made by business or personal check, money order, or
cashier’s check – payable to THAT COMPUTER LADY.
Additionally, we can accept your credit card payments through our online
payment service, PayPal (using a secure, authorized PayPal account).
For your convenience, if using PayPal method, you will be able to pay
electronically directly from your invoice.
All payments are required prior to the performance of work.
Payment must clear before work begins or finished product is delivered.
There will be a $30 fee for returned checks.
Invoices are payable upon receipt. A late fee of 15% will be charged for
any unpaid bill 14 days past the date of invoice.
Service delivery terms
Completed projects / products will be delivered by e-mail, FAX, diskette
or other method as agreed upon with the client.
All files are virus-checked prior to transmission.
Back-up copies will be retained by prior arrangement only.
There is no charge for e-mail delivery.
There is no charge for standard letter delivery within the U.S.
Non-standard letter postage will be charged at current U.S. postal rates
Other delivery methods (courier, FedEx, UPS, etc.) will be charged to
the client at cost.
Free pick-up and delivery in the local area; additional travel will be
charged at current government mileage rate (2010 rate is 50 cents per mile).
Retainer Plans – Terms of Service
Unused retainer hours are not refundable.
Unused retainer hours do not roll over to future months.
Any additional hours per month will be billed separately.
Extra charges may be applied for work required on a RUSH basis.
Retainer Plans are payable in advance by 1st of month.
Plans may be upgraded or downgraded at any time with 14-day notice.
Invoices are sent, via e-mail, fax or U.S. mail, whichever is most
convenient for our clients.
Before work begins on any project, a signed Service Agreement/Contract
is required for all plans.
Additional Expenses
Normal daily expenses for office supplies and equipment are our
responsibility. However, supplies and materials required specifically for
your project will be billed at actual cost. These may include:
authorized/required purchases, photocopying, postage & shipping charges,
specialty paper & materials, printing costs, local courier, photos/graphics
image, etc.
These items will be invoiced at cost and charged separately unless
payment is required in advance for purchase/service.
We reserve the right to charge for any outside expenses from your
Service Plan balance.
