You should expect the following from your Virtual Assistant:
an initial consultation to discuss your expectations (and those of the
VA)
work completed according to your agreement, in a timely manner, and
delivered when promised
status updates during large projects or on a periodic (usually monthly)
schedule
knowledge of the appropriate equipment and software to get the job
completed
the integrity to advise if your request is out of her area of expertise,
and possibly refer you to someone who can help you
a Service Agreement/Contract outlining expectations on both the Virtual
Assistant and the Client side
a website demonstrating the VA’s internet skills and technical savyy
a willingness to share resources and proactively make you aware of
products, methods, and sources that might contribute to your success
excellence (not perfection) in all activities and projects
an honest opinion and knowledgeable advise (suggestions and
recommendations) that would present your business in a more positive light
a valuable and experienced partner in your business success
What will your Virtual Assistant expect
from you, the Client?
Some of the things your Virtual Assistant will expect from you include:
an equal partner/team-member in our business relationship
honesty and integrity in all dealings and communications
trust – that I will meet your needs as communicated up front!
complete and clear instructions and directions
provision of all content required to complete the project
clear and readable material
ensuring that information provided is accurate, truthful and complete
reasonable timelines
willingness of the Client to delegate and not micromanage
understanding that the Client is responsible for final proofreading of
all work
the recognition that the Virtual Assistant is a business person and not
an employee
respect of the Virtual Assistant’s business hours
good communication skills
understanding that the Virtual Assistant’s time is valuable and those
phone calls, even "just to chat" may incur charges
being paid on time; just as the Client expects the work completed by a
certain time, the Virtual Assistant also appreciates prompt payment for the
work completed.
